Illuminate Learning Solutions - End-to-End Boutique Solutions Provider

WHO WE ARE

Workforce technology. Clearer ways of working.

Illuminate Learning Solutions helps organizations improve learning platforms, workforce technology, and internal processes. We work with HR, learning, and operations teams when tools are fragmented, workflows require too much manual effort, or internal services no longer scale.

We combine user research, product thinking, and technology strategy to understand the underlying problem and develop practical improvements—from a focused diagnostic to the redesign of a platform experience or internal service.

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WHY CHOOSE US

A platform can function as designed and still create unnecessary work. We look at the full experience—people, processes, technology, and ownership—to understand where friction begins and what needs to change.

We work closely with your team to turn those findings into practical improvements. Recommendations account for your existing systems, resources, and constraints, with clear priorities and measures of success.

What sets Illuminate Learning Solutions apart from our competitors is our unwavering commitment to our clients. We prioritize a user-centric approach, ensuring that our solutions are tailored to meet the specific needs and challenges of each organization. By partnering with our clients, we deliver end-to-end solutions that address their unique problems. Our white-glove level of service ensures that our clients receive personalized support and guidance throughout the entire process. This level of dedication and attention to detail is what truly sets us apart in the industry.

Practical Solutions

We identify the root cause, test ideas with users, and design improvements that fit the way your organization works.

Close Collaboration

You work directly with us throughout the engagement, with clear communication, shared priorities, and support from discovery through implementation.

Start With a Conversation

A complimentary 30-minute conversation to discuss your challenge, what you’ve tried, and where Illuminate could help.

OUR SERVICES

Platform & Process Diagnostic

Understand where friction begins. We interview users and stakeholders, map your tools and workflows, and identify the underlying causes. You receive prioritized recommendations and a practical 90-day improvement roadmap.

Service-to-Product Transformation

Help an internal service scale beyond email, spreadsheets, and reactive requests. We clarify users, ownership, intake, priorities, and governance, then establish a roadmap and measures for ongoing improvement.

Friction Reduction Sprint

Improve a workflow or platform experience that creates unnecessary effort. In a focused engagement, we research the problem, prototype improvements, test with users, and define success measures and an adoption plan.

Implementation & Adoption Sup

Put improvements into practice. We support implementation planning, stakeholder alignment, user guidance, and measurement so your team can adopt the changes and sustain them.

OUR PROJECTS

EdTech

XAPI Integration with SCORM Cloud

EdTech

Augmented Reality – POC

EdTech

LUIS.ai Chatbot

Learning Experience Design

Human-Centered Design Foundations

Learning Experience Design

Organizing the Project

Learning Experience Design

Scientific Drilling – Learning Experience Design

Learning Experience Design

KONG Training

Web Design

Kirker | Davis Law Firm Site

Web Design

Getting Started National Instruments – LearnNI.com

User Experience

User Research and Design – This House

User Experience

User Experience – National Instruments POC

Graphics

Storyline UI Improvements

Graphics

Rendered Graphics

Motion Graphics

Motion Graphics and Video

Process

Our processes are highly customized to match your budget and needs, however staying true to our roots in Design thinking you can expect us to follow a similar non-linear path to problem solving to ensure we’re solving the right problem, that works in your eco-system, and specific to the unique needs of your audience. Below you can see a visual of the process, with the detailed steps Illuminate Learning takes in their design process.

Consultation

In the complimentary 30-minute consultation phase, we will engage with your team to examine the challenges currently experienced. Through a structured dialogue, we will inquire about your organization's requirements, allowing us to formulate a bespoke learning solution. This tailored approach encompasses a detailed discussion on deliverables, proposed timelines, sustained support mechanisms, implementation guides, ecosystem mapping, and other pertinent factors essential for a comprehensive solution.

Define Statement of Work

Following the conclusion of our consultation, our team will diligently craft an exhaustive Statement of Work (SOW) that serves as the cornerstone for our collaborative endeavor. Within the SOW, you will discover an intricate breakdown of deliverables, milestones, payment terms, proposed technologies, and other essential components. This document provides a pivotal opportunity for our teams to align perspectives and engage in negotiations, fostering a mutual understanding of the partnership and ensuring both parties are in sync.

January 01, 2019

Empathize

Through a structured process of empathy interviews, we will orchestrate a series of one-hour sessions with key stakeholders, end users, fringe users, and any additional individuals identified by your team. This methodical approach aims to gain profound insights into the challenges faced, allowing us to distill these insights into cohesive themes. The outcomes of these interviews will serve as the foundation for our meticulously crafted problem statements, ensuring a nuanced and comprehensive understanding of the issues at hand.

Define and Ideate

Upon the completion of the empathy interviews, our team will strategically leverage the cumulative qualitative data acquired during these sessions. This analytical approach enables us to systematically categorize identified issues and provides valuable insights into the intricacies of your learning ecosystem. These meticulously defined categories will, in turn, form the basis for our meticulously crafted problem statements, facilitating a nuanced and strategic understanding of the challenges at hand.

Prototype, Test, and Learn

During this pivotal phase, our consultancy will collaboratively engage with your team to devise tailored solutions seamlessly integrated into your learning ecosystem, tool set, and existing processes. Setting Illuminate Learning apart, we offer a distinctive approach by actively participating in upskilling initiatives and supporting the professional development of individuals within your team. This bespoke strategy ensures not only the immediate effectiveness of the solutions implemented but also contributes to the sustainable growth and expertise enhancement of your team members.

Deliver Solution and Set Support Plan

Through a collaborative and iterative process, our teams will engage in weekly feedback loops to ensure the seamless delivery of the mutually agreed-upon training solution. Following implementation, Illuminate Learning Solutions commits to providing comprehensive upskilling, ongoing support, detailed technical implementation insights, and the transfer of all source assets to your team. It is noteworthy that, as part of this arrangement, ownership of these valuable assets will be seamlessly transferred to your team, affording you the autonomy to edit and maintain them independently.